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Credit Union Social Media Risk Management

Does your CU have a Social Media On-Call Response Plan?

Every Credit Union is required by the NCUA to maintain "an oversight process for monitoring information posted to any proprietary social media site administered by the financial institution."

This guide gives you everything you need to meet this requirement!  

The FREE Response Kit Includes:

  • Instructions for meeting the NCUA regulation

  • Sample language to be used in online responses

  • Triage flow chart to guide Credit Union staff in their responses to any possible type of comment online

  • Suggestions for how to best handle negative interactions online